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Posted by LaurelTaylorWhether you consult with teams within your company or with outside clients, the chances are fairly high that at least once, you’ve left a meeting frustrated by the actions of others, even asking yourself: “why would they do that?”…

Posted by HeatherPhysioc

Search can’t live in a silo. If you want to see success, cross-collaboration across your organic, content, and paid teams is absolutely key. But that takes a huge amount of effort, from untangling communication to cross-training to getting buy-in from everyone involved. What’s a search marketer to do?

If you missed her talk this year at MozCon 2019, here’s your chance to make up for it! In today’s edition of Whiteboard Friday, Heather Physioc shares her framework for successfully integrating your organic, paid, and content practices for a smoother search experience.

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Hey, everybody, and welcome back to Whiteboard Friday. My name is Heather Physioc, and I’m Group Director of Discoverability at VMLY&R. Today we’re going to talk about nine tips to help integrate your organic search, paid search, and content practices. 

1. Announce change all at once, but roll out changes one at a time

So your first tip is that you want to announce change all at once, but then you want to roll out the changes one at a time.

It can be overwhelming to integrate practices and change processes. So you don’t want to try to do everything all at the same time. It’s like trying to boil the ocean, and it’s too much to stick. So while you want to get everybody on board and aligned to the benefits and challenges they’ll be facing as you integrate, then you just progressively roll out the changes iteratively over time. 

2. Document new products & processes

Next, as you develop new capabilities and processes and offerings together, you’re going to document those processes in a shared, living wiki, because those processes are going to continue to change.

So my team uses Confluence, where we document our shared workflows, but everybody on the team has access and total trust to continue refining those in the ways that they see are best for the team. 

3. Make recommendations and report together

Your next step should be obvious, but a lot of people are not doing it. You should be making recommendations and reporting together. So a lot of times we’ll collect all our data for reporting from all our different channels.

We’ll smash some slides together at the last minute before we throw it over the fence to the client. It ends up with a pretty shallow, almost meaningless set of data that doesn’t tell a story. So we should be getting together, sharing our insights, observations, and findings in the room together to find the story that is the most meaningful and help prioritize for our clients the best marketing decisions they can make from that data.

4. Cross-train to build advocacy across teams

So your next tip is to cross-train so you can build advocacy across the teams. We host a lot of workshops and hands-on training. We’ve even done job swaps where we had SEOs writing performance content for product detail pages. It creates this wonderful sense of empathy and understanding for what others need in order to do their jobs well.

But it also creates these great mental checks where you ask yourself, “Am I including the right people at the right times? Is there anyone else who could add value here? Could my work be impacting someone else?” So the purpose here is not necessarily to know how to do each other’s jobs so much as it is to empower people to be able to advocate for, speak about, and cross-sell your other teams.

5. Reintroduce the team or capability

Next, when you’ve done your integration of processes and people, everyone else in the organization may not necessarily know what that means for them. So you’ll want to reintroduce your team or your new capability to the rest of the organization. Put faces with names.

Talk about what the new capability is and does and the value it brings to the organization. Tell people how to engage with that new offering and what it means for their project or initiative or client. 

6. Market the joint wins

Up next, we’re going to market the joint wins. As you’re continuously integrating, you should always be looking for wins or warnings that you can share with others so they can learn how to better engage with your offerings.

So if you have a great case study, where you integrated paid and organic or organic and content, make sure you’re marketing those stories out to your colleagues, your clients, your bosses, and of course your team. 

7. Hold roundtables to deep-dive search opportunities

Up next, we’re going to do roundtables so we can deep dive search opportunities with other departments. So of course it makes sense to have roundtables between organic search and paid search or organic search and performance content, but also think beyond your immediate team.

Think about other marketing teams, like social media and pairing search behavior insights with social listening data. Or think about geographic teams. What if you sat your organic search team down with your Europe group to figure out what opportunities make the most sense for that region? Or even sales and IT and finding those areas of intersection, where you can do great search work that supports more parts of the organization.

8. Host mutual lunch & learns to cross-pollinate

Next, think about hosting mutual lunch and learns so you can start to cross-pollinate different skill sets. So similar to the roundtables, this is where you’re going to bring different groups together to talk about capabilities. But think about more than just presenting your capabilities to other people. Also be sure to invite them to present their capabilities to your group. For example, we’ve invited the project management team or the client engagement team to make us stronger in our search work through the value that they bring.

9. Give ownership of change to others

And finally, as you’re making all of these changes, it can’t just come from the top, one person just handing change down for everyone else to implement. It has to be organic, pardon the pun, and everybody should have ownership over the direction that we’re heading together. So when we make changes to products or processes or we start to integrate different groups or spin up little teams to work on specific objectives, we make sure that those individuals from each side have ownership to make those decisions together and roll it out to the rest of the group.

It helps make sure we’ve considered all the angles and greatly impacts our ability to get buy-in across the team. So those are nine quick tips to integrate organic search, paid search, and content practices. Let us know what you think in the comments below. I want to hear your tips too, and we’ll see you next time on Whiteboard Friday.

Video transcription by Speechpad.com

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Posted by getsprunk

Take a moment to think about how you’ve used the internet today. Which posts made you stop scrolling through your Instagram feed? What webpages did you spend the most time on? What content did you enjoy?

If you’re like most of us, there’s a good chance that videos played a factor in your answers to all three of those questions. So it’s no surprise that marketing experts have been encouraging brands to use more video for years now.

Despite all this hype, many small to medium brands still use very few videos in their marketing, if they use any at all. In our experiences with clients, we’ve seen companies struggle in four major areas:

• Budget. Some companies don’t believe that video marketing can generate real results, but many simply assume they can’t afford it.
• Talent. Most small marketing teams don’t have people experienced with creating or starring in videos.
• Buy-in. Companies that use video well have many people across the organization committed to leveraging video content, including leadership, salespeople, customer service representatives, and subject-matter experts. But achieving this level of buy-in across an organization can be very difficult.
• Consistency. While many brands have figured out how to produce frequent and consistent written content, few have figured out how to do so with video.

With challenges this significant, it’s no wonder why most brands still don’t include video as a major component of their marketing efforts. The good news is that these barriers to entry give you an opportunity to beat your competitors to the punch – but that window is closing quickly.

To help our clients reap everything video marketing has to offer, we’ve put together a framework that makes building a video marketing strategy much easier to approach and manage.

The ABCs of video content

The first thing that must happen before a marketing team can successfully use video in today’s world is usually a mental shift: If your marketing team or company leadership thinks about producing video the same way they did a decade ago, it will be very difficult to create enough video content to truly make a difference because you’ll constantly face the challenges mentioned above.

The greatest thing about creating video content today is that it doesn’t always have to be this large-scale production. The days of spending thousands of dollars and weeks of time on every video you create are officially over.

We believe that every brand needs a strong mix of video content across three levels: A-level, B-level, and C-level.

A-level video content

A-level videos are the videos that most brands are already used to creating. These videos are polished and well-produced, and therefore the most expensive to create. If your company has ever created a television commercial or a brand overview video for your website, it was probably an A-level video.

A-level videos work best when you need to create a strong impression on the viewer. If it’s the first time someone is interacting with your brand or another situation when you need to convey that your company is professional and credible, an A-level video will likely work best. This is what makes them great for commercials, product videos, and company overviews.

Don’t use A-level videos when your primary goal is to convey authenticity or build a relationship with your viewer. A-level videos also aren’t cost-effective for most brands to use as consistent, regular video content to support your social media, video SEO, email communications, or blog.

A brand will need much fewer A-level videos than B or C. As such, the key to getting the most from your investment in A-level video content is repurposing. You should always consider how you can use clips or footage from your A-level content for things like social media posts, presentations, across your website, or as a quick way to add a little polish to a B or C-level video.

To create A-level videos, most brands will need to work with a third party video company or marketing agency. These videos will be scripted, shot with high-end cameras by people who really know how to use them, will often feature paid on-camera talent, and will be professionally edited. 

Examples of A-level video content include this one from Slack, Kohler Industries, or Apple, below:

B-level video content

When a brand produces high volumes of video content, the majority of it is usually B-level. These videos are planned, but not perfect. Most of the how-to videos and vlogs you watch would fit into this category.

B-level videos work great when your goal is to build a relationship with your video viewers because they allow you to show more authenticity than A-level videos, and their lower cost makes them perfect for a consistent video strategy. This level works well for educational content, social media videos, a video series, team or personal intro videos, simple product demos, and video testimonials.

The best thing about B-level videos is that they can often be created by your own staff. Even if you decide to outsource them, they will be much cheaper than A-level videos because you can produce multiple videos at the same time or engage a third-party for just one part of the production process, such as editing.

To create a B-level video, all you’ll need is a basic script outline (bullet points work great), someone on your staff willing to get on camera, some basic video equipment, and an entry-level video editing program. If you don’t have people on your staff who are comfortable shooting video from a smartphone and editing it together, we recommend seeking training or considering hiring a student or recent graduate with those skills.

The keys to success with B-level videos are authenticity, volume, and consistency.

• Authenticity. Brands that achieve success with these videos aren’t worried about memorizing lines and being perfect on camera. You’d be amazed at how much the occasional “um” will make you sound more human and help you connect with your audience. With that said, you do want to feature someone who is comfortable on camera, even if it takes them some practice to get there.
• Volume. As long as you’re creating valuable content, the more videos you have, the better.
• Consistency. Just like with a blog, magazine, or newsletter, publishing videos at a consistent interval allows you to more easily build an engaged audience of return viewers.

Examples of B-level video include this one from Solo, Simple Strat (hi!), and Moz, below: 

C-level video content

This is the level where brands can really connect with their audience and stand out from the competition. C-level videos are raw, unpolished, and extremely effective in humanizing your brand and the team behind it.

To create a C-level video, all you need to do is pull out your cell phone or turn on your webcam, press record, and start talking. You may want to prepare a few quick bullet points of what you’re going to talk about, but even that is often unnecessary. These videos are great for sharing lessons on-location from industry events, making key employees shine on their social media channels, helping your salespeople stand out in their prospects’ email inboxes, and adding a personal touch to your customer service communications.

The most powerful aspects of C-level videos are that they can be personalized for individual people and they can help you get information out in almost realtime. You can use them to pack an extra punch in any email you send or to share lessons as you learn them or think about them — which is often when you’re most passionate about them and before the competition has a chance to talk about them.

C-level videos still require good lighting and audio quality, so we do recommend purchasing a cheap portable light and lapel microphone, but you can easily get everything you need for under $50. These videos don’t require anyone else to shoot them, and you often don’t need to do any editing beyond occasionally cutting out or combining a couple of video clips.

C-level video examples include this one from Gary Vaynerchuk, this one from Ali Schwanke, and Vidyard, below:
  Richard + James – Social Selling Mastery for you

Putting it all together

Now that you know the different levels of video content you’ll need, it’s time to put together your plan. Thinking about these levels as you begin to determine your video topics and schedules will make it easier to determine the resources you’ll need, your ideal number and frequency of videos, and how each video will fit into your larger marketing strategy and goals. Just remember your ABCs and get ready to experience the difference that video will make for your brand.

Are you currently working on a video marketing strategy for the year? What have you found useful (or not) so far?

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